Terms & Conditions
Terms last updated: 30 September 2024
These Terms and Conditions (“Terms”) govern your use of our services – the website, apps, and related software or features (collectively referred to as the “Platform” or “Creator-Links”). By using Creator-Links, you agree to these Terms and the additional policies linked here and on the Platform.
When we refer to “we,” “our,” or “us,” we’re talking about Creator-Links and our group companies. If you have any questions about these Terms, please contact us. If you don’t agree with these Terms, please do not use Creator-Links.
1. Overview of Creator-Links
Creator-Links is an innovative affiliate-based marketing platform designed to empower Creators to grow their personal brands and digital presence. By offering tools that foster mutual growth, Creator-Links allows Creators to generate revenue through strategic partnerships and affiliate marketing, while focusing on sustainable growth with modern marketing and e-commerce solutions. With a commitment to fostering positive change, Creator-Links also encourages involvement in good causes, blending profitability with purpose to create a balanced and impactful approach to the creator economy.
2. Changes to these Terms
Creator-Links is constantly evolving. We may update these Terms from time to time to reflect changes in our business, the Platform, or for legal or commercial reasons. It's your responsibility to check these Terms periodically. If changes have a material negative effect on you, we’ll notify you at least 1 month in advance. Your continued use of the Platform after any changes to the Terms constitutes your acceptance of the revised Terms. If you don’t agree with the changes, please stop using Creator-Links and cancel your account.
3. Creating Your Account
To create an account and become a Creator-Links user, you must be at least 18 years old. You’re responsible for your account and ensuring it is used lawfully. Provide accurate information about yourself, and update your details as necessary. If you’re creating an account on behalf of someone else, you must have their permission to do so.
4. Username Policy
Choose a username that respects everyone’s rights and isn’t offensive, vulgar, or infringing on intellectual property. If issues arise with your username, we may ask you to change it. Failure to comply may result in suspension or termination of your account. If your account is inactive for 6 months, we may reclaim or reassign your username, but we will contact you first.
5.a. Managing Your Account
You can close your account at any time via the Accounts Page > Close Account. We reserve the right to close accounts for reasons including botting, faking affiliate traffic, or sharing inappropriate links.
5.b. Managing Your Pro Plan
You can sign up to Creator-Links on a free or paid plan and cancel at any time. Your plan will start when you accept these Terms and continue until you cancel it. If you cancel a paid plan, it will ordinarily continue until the end of your current billing cycle and then automatically convert to a free plan. To cancel, visit the billing page (https://creator-links.com/account/payments-summary/). To the extent permitted by applicable law, payments are non-refundable. However, we understand that your requirements may change. If you’ve selected a paid plan but cancel within 72 hours, we may make an exception. Please email us at support@creator-links.com for assistance.
6.a. Revenue and Payouts
Creator-Links is an affiliate-based marketing platform that enables users to create their own Creator-Links pages, share these with their audience, and generate revenues. The revenue model allocates a percentage of affiliate marketing profits between creators and Creator-Links, based on terms of the 'Creator-Links Creator Revenue Model.'
6.b. Monetizing Content
Creator-Links provides opportunities to monetize your content through our platform. If you qualify for one of Creator-Links’ monetization programs or gain access to monetization features, we will notify you via email or other agreed methods of communication. Below are the terms and conditions related to monetizing your content with Creator-Links:
6.b.i. Eligibility for Monetization Features
Geographic Location - To access monetization features, you must reside in an eligible country. Eligibility is determined based on your geographic location. If you move to an ineligible country, your access may be revoked.
Email Verification - You must verify your email address with Creator-Links to enable monetization features.
Account Standing - Your eligibility may be limited or revoked if your account is found to violate these Terms, our Community Standards, or other referenced policies.
Verified Payout Method - To be eligible for monetization, you must have a verified payout method connected to your account.
6.b.ii. Commissions
Commission Rates - Creator-Links may negotiate commission rates with brands or merchants for affiliate sales. These rates are subject to change at any time and will be displayed in your Creator-Links dashboard. Fixed commission rates for a specified period will also be communicated.
Third-Party Affiliates - If you independently advertise, promote, or sell products tied to third-party affiliate programs, Creator-Links is not responsible for those commissions or your relationship with the affiliate network.
Commission Disclosures - If you earn a commission through an affiliate link or transaction, you are legally required to disclose this information to consumers. Creator-Links will also disclose its commission earnings, where applicable, and may facilitate these disclosures with tools like banners. You agree not to disable or disguise these functions.
Creator-Links Platform Commissions - If an affiliate link or payment source is integrated into and processed directly through the Creator-Links platform, Creator-Links will, unless otherwise stated, retain a 20% commission from the resulting revenue. This commission is deducted before payout and applies to activities inherently facilitated through Creator-Links' monetization infrastructure.
Commission Allocations
Unique Identifiers for Commission Tracking - Tracking with Unique Identifiers: Wherever possible, Creator Links employs unique identifiers (e.g., tracking links or referral codes) to establish the source of affiliation between Creator Links and third-party partners. These identifiers allow us to accurately track and attribute commissions to the appropriate user. Accuracy and Attribution: These unique identifiers are passed between Creator Links and the third party during transactions or interactions. They form the primary method of tracking affiliate activity and ensuring that commissions are correctly allocated to the creator responsible for the referral.
Session-Based Commission Allocation - 10-Minute Session Window: In cases where the use of unique identifiers is not possible, Creator Links utilizes a session analysis method to allocate commissions. This involves reviewing activity within a 10-minute session window to establish the most likely source of the referral. Session Analysis: This analysis considers user behavior, including clicks and interactions on the platform, to determine if a commissionable event can be reasonably attributed to your account.
6.b.iii. Other Payments and Gifts
Partnership Disclosures - If you advertise a product or service as part of a partnership outside of Creator-Links’ monetization features, you must comply with legal requirements for disclosure.
Gift Disclosures - If promoting a gifted product or service, you must disclose this information if required by law in your region. Creator-Links is not liable for losses incurred due to non-compliance.
Any Other Payments or Gifts - If you aim to receive adhoc payments or gifts outside the scope of the aforementioned terms, we encourage you to contact us to discuss your goals. Creator-Links will work with users on a case-by-case basis to explore options that align with our platform’s policies. However, please note that we are committed to operating a fair, functional, and legal platform for all users.
6.b.iv. Payout Payments
Payout Schedule - Funds earned through Creator-Links’ monetization features are paid monthly. Any changes to this schedule will be communicated.
Payout Providers You will need to set up or connect an account with a third-party payment provider or bank to receive payouts (https://creator-links.com/account/payments-summary/). Use of these accounts is subject to their separate terms and conditions.
Verified Payout Method - Payments will only be made to a verified payout method that you have connected to your account.
KYC Requirements - Payments will only be made after completing the Know Your Customer (KYC) process with the payment provider.
Termination of Access - If your access to monetization features is terminated or your account is removed, any closed commissions will be paid to your connected account. Pending commissions that have not closed by the termination date may be forfeited.
Payment Definitions - To ensure clarity in your monetization activities, the following payment statuses are defined as part of Creator-Links’ platform:
Processed - This status indicates that a payment transaction has been successfully initiated and is undergoing standard processing to ensure accuracy and compliance. Funds with this status are on track for completion.
Cancelled - A payment marked as "Cancelled" indicates that the transaction has been voided or terminated prior to completion. This may occur due to user action, platform review, or external factors such as payment provider restrictions.
Paid - "Paid" signifies that the funds have been successfully transferred to your designated payout account. This marks the finalization of a completed transaction.
Hold - Payments on "Hold" are temporarily paused due to pending verification, unresolved issues, or other compliance checks. This status may require further action from the user or payment provider to resolve.
Creator-Links currently supports payouts in the following currencies:
USD (US Dollar) Payments processed in the United States or other territories that primarily transact in US Dollars will be made in this currency.
EUR (Euro) Transactions in European countries or regions that use the Euro as their primary currency will be processed accordingly.
GBP (British Pound) For users in the United Kingdom or regions transacting in British Pounds, payouts will be issued in GBP.
7. Content Standards
Users must adhere to content standards prohibiting gambling, pornography, and offensive content. We reserve the right to remove any content that violates these standards.
8. External Content
We are not responsible for external content linked through our platform. Users should review third-party terms and conditions.
9. Liability
We are not liable for any damages or losses resulting from the use of our app. Users use the app at their own risk.
10. Data Responsibilities and Retention
We collect and use your data to provide a better user experience and may contact you via email for marketing purposes. Your data will be retained as necessary to fulfill the purposes for which it was collected or as required by law.
11. Legal Compliance
Users must use Creator-Links in compliance with local laws within their region and country.
12. Privacy
Our Privacy Policy explains how we handle your personal data. By using Creator-Links, you agree to this policy.
13. GDPR Compliance
Creator-Links is committed to compliance with the General Data Protection Regulation (GDPR). We process personal data in accordance with GDPR requirements, including obtaining necessary consents, allowing users to access and manage their data, and ensuring data security. If you have any questions or need to exercise your rights under GDPR, please contact us at support@creator-links.com.
14. Confidentiality
Any confidential information shared with you about Creator-Links must be kept secure and not disclosed to others.
15. Feedback
We appreciate your feedback and may use it without compensation to you.
16. Third-Party Services
We may provide access to third-party services on the Platform. We do not endorse or take responsibility for these services. Your use of third-party services is subject to their terms and conditions.
17. App Terms
When using our app, you agree to comply with these Terms and any applicable App Store terms. Our app includes open-source components, subject to their own licenses.
18. Disclaimers
The Platform is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind. We are not liable for indirect, punitive, special, incidental, or consequential damages.
19. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which you reside. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in your local jurisdiction. We comply with all relevant legal requirements and regulations in each region, ensuring adherence to local laws and providing fair and lawful resolution of any disputes.
20. Contact Information
If you have any questions or concerns about these Terms, please contact us at support@creator-links.com.