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Privacy Policy

Last updated: 30 September 2024

1. General Usage and Cookies Policy

When using our site as a general user (without signing up or using any of the pro features), the only data we collect through cookies is fundamental to the operation and security of the site. Specifically:

  • We use cookies to manage sessions, ensuring that your interactions with the site are seamless and functional.
  • A CSRF token is stored via a cookie to protect your data from potential cross-site request forgery attacks, ensuring your privacy and security.

Any other information we collect is explicitly provided by you when you submit forms or interact with the site’s features. We do not collect personal information without your direct input or consent. For general usage, no personal identifiable information is required or collected unless you choose to provide it while submitting forms or interacting with content.

2. Signed-up Users and Pro Account Users

When you sign up for an account or use our pro services, additional data is collected and processed to provide the necessary services. This includes:

  • Names and contact details
  • Addresses
  • Date of birth
  • Payment details (including card or bank information for transfers and direct debits)
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products, and services)

This information is required for legal and operational purposes and ensures that we can provide you with the services you sign up for. Some of this data may be needed to fulfill contractual obligations or maintain compliance with legal requirements.

3. Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. This may include:

  • Your right of access
  • Your right to rectification
  • Your right to erasure
  • Your right to restriction of processing
  • Your right to object to processing
  • Your right to data portability
  • Your right to withdraw consent

If you make a request, we must respond within one month.

4. Where We Get Personal Information From

We collect personal information directly from you.

5. How Long We Keep Information

5.1. Purpose of Retention

We retain personal data to:

  • Provide and improve our services
  • Fulfill legal obligations
  • Maintain business records for audits and regulatory requirements
  • Resolve disputes, ensure security, and enforce agreements

5.2. Retention Periods

Personal data will be retained as follows:

  • Customer account data: Retained for as long as the account is active and up to 6 years after account closure, in line with legal and tax record-keeping requirements.
  • Transaction data: Retained for 6 years after the transaction date, in compliance with financial regulations.
  • Marketing data: Retained for 3 years from the last interaction, unless consent is withdrawn.
  • Complaints or legal records: Retained for 6 years after resolution for legal compliance and dispute resolution purposes.

5.3. Data Minimisation and Deletion

We ensure that data is periodically reviewed to ensure it is accurate, necessary, and up to date. Once the retention period has expired, data will be securely deleted or anonymised to ensure it no longer identifies individuals.

5.4. Your Rights

You have the right to request the deletion or rectification of your personal data.

5.5. Compliance and Review

This policy will be reviewed annually to ensure compliance with legal obligations and business requirements. For more information or queries about our retention practices, contact us at support@creator-links.com.

6. Who We Share Information With

We share personal information with data processors such as:

  • Payment processors (e.g., Stripe)
  • Organisations we are legally obliged to share data with

7. Sharing Information Outside the UK

We may transfer personal information outside the UK. For example, we share payment information with Stripe in the USA, in compliance with UK data protection law.

8. How to Complain

If you have any concerns, contact us at support@creator-links.com. If you're not satisfied with our response, you can contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk